Dependable lone worker safety monitoring 24/7
Fulfilling your duty of care, while enabling employees and contractors out in the field to feel protected, couldn’t be easier. Have regular check-ins via phone calls, answered on your behalf, paired with customised emergency escalation protocols.
Helping to protect the welfare of workers in potentially dangerous environments.
Multiple check-ins from job site by phone call
Have workers call to log in and log out at job sites, as well as extend time or advise of any changes if needed.
All calls live-answered within Australia
Each phone call is answered by Australian-based agents trained in escalation management.
Custom processes for emergency escalations
Decide if attempts should be made to contact a worker who fails to log out or if the matter is escalated immediately.
24/7 availability
Lone worker check-in calls can be made 24/7, including after-hours, during weekends and public holidays.
Fast speed of answer
Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.
Roster integration
If your on-call representatives keep changing, we can integrate your escalations with our rostering service.
Safeguarding those working in potentially dangerous environments
Our safety monitoring has the benefit of being human-powered. Workers call in to estimate how long they’ll be at a job site. If they don’t call back to log out before the time expires, or call in to extend the time required at the site, an emergency escalation is initiated.
This simple yet effective procedure can easily be implemented at:
- Correction facilities
- Dams
- Grain terminals
- High-voltage sites
- Laboratories
- Power plants
- Pump stations
- Warehouses
It’s also an ideal solution for the likes of:
- Construction workers
- Council employees
- Home-visit health professionals
- Electrical workers
- Field service workers
- Forestry workers
- Home care support workers
- Long-haul drivers
MyAssistant packages with
lone worker safety monitoring
Ideal if you have staff or contractors working alone or in hazardous locations
MyAssistant
$49*per month
Pay as you go
$2.99/minute*
Initial setup from $50 depending on complexity
A great starting package if your call lengths or volumes are unknown
Enquire nowMyAssistant 20
$95*per month
Includes 20 minutes
Excess: $2.99/minute*
Initial setup from $50 depending on complexity
Ideal for sole traders & small businesses with low call volumes
Enquire nowMyAssistant 50
$165*per month
Includes 50 minutes
Excess: $2.99/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 20 calls 1-3 minutes long each month
Enquire nowMyAssistant 100
$265*per month
Includes 100 minutes
Excess: $2.99/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 40 calls 1-3 minutes long each month
Enquire nowMyAssistant 150
$380*per month
Includes 150 minutes
Excess: $2.99/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 60 calls 1-3 minutes long each month
Enquire nowMyAssistant 200
$495*per month
Includes 200 minutes
Excess: $2.99/minute*
Initial setup from $50 depending on complexity
Ideal if you average about 80 calls 1-3 minutes long each month
Enquire nowMyAssistant 300
$730*per month
Includes 300 minutes
Excess: $2.95/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyAssistant 400
$950*per month
Includes 400 minutes
Excess: $2.95/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyAssistant 500
$1,165*per month
Includes 500 minutes
Excess: $2.95/minute*
Initial setup from $50 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyAssistant 600
$1,395*per month
Includes 600 minutes
Excess: $2.95/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 700
$1,610*per month
Includes 700 minutes
Excess: $2.95/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 800
$1,835*per month
Includes 800 minutes
Excess: $2.85/minute*
Initial setup from $50 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyAssistant 900
$2,050*per month
Includes 900 minutes
Excess: $2.85/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowMyAssistant 1000
$2,270*per month
Includes 1,000 minutes
Excess: $2.85/minute*
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowHigher volume plan
Corporate packagesIf you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts
Enquire now* Plus GST. Refer to Terms & Conditions.
How it works
Lone worker setup
We work with you to determine the escalation process that is to be followed if a lone worker does not log out at the expected time, including whether attempts should be made to contact the worker initially or if an alarm should immediately be raised internally (such as with their supervisor) or externally.
Your worker logs in
Upon arrival on site, an employee or contractor dials the dedicated number associated with your lone worker safety monitoring account and we answer the call asking whether they are logging in, logging out or needing to provide an update.
After they advise that they are logging in, the worker is asked to provide their location, name, phone number and an estimated timeframe that they’ll be on site. They’re also given a reference number and asked to call back to log out or to extend time if needed.
If worker calls back
Should the worker check-in again by phone, they are asked to quote the reference number previously provided.
The worker is then asked to confirm whether they need to extend time at the site or are leaving the site and wish to log out of the system. If advising of a time extension, location updates are also able to be made as necessary.
If worker fails to log out
If the timeframe quoted by the worker passes and they have not called back to log out, an escalation process commences.
Depending on your preferences, contact with the worker can first be attempted via SMS or outbound phone call. Alternatively, specified contacts can be notified immediately.
When contacting specified contacts, SMS messages will be sent and/or outbound calls made at agreed time intervals until the message is confirmed as having been received.
Bundle lone worker safety management
+ Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
FAQs
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Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.