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Save with virtual receptionist pay-per-call solutions

Do you need someone to answer the phone, take messages, transfer the occasional call when appropriate, and answer common customer queries? Our pay-per-call answering services prevent missed calls while maximising cost efficiency.


Just like having your own in-house receptionist, without the expense of hiring one

Australian receptionists

Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.

24/7 live call answering

After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Screening & transfers

Call screening and transfer options, so you only take the most important calls, depending on your plan.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our live answering service works

Get a FREE 1300 number

Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with one of our live call answering services.

* Conditions apply.

Get a FREE 1300 number

Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with one of our live call answering services.

* Conditions apply.

Get a FREE 1300 number

Pay $0 for a 1300 number for 3 months – no set up fee, no monthly charge – when bundled with a live call answering service.

* Conditions apply.

Answering service ‘per call’ pricing

Unlike other answering service companies, who are unable to offer “per call” pricing, we proudly offer two different pay-per-call solutions. We’re also fully transparent with our pricing.

  MessageExpress MyReceptionist
Compare our
pay-per-call
answering
services

Call answering and message taking for one individual or team.

from
$19*
per month
Hear a sample call
See pricing

Messages, support and call transfers for multiple staff or departments.

from 
$29*
per month
Hear a sample call
See pricing

Caller greeting Personalised Fully customised
List staff or departments One person or team Unlimited contacts
Collect information from callers 3 details 5 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling    
Diary management    
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial

* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $19 per month*
  • Australian receptionists
  • No lock-in contract
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $29 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.

How a pay-per-call answering service can help your business thrive

OfficeHQ’s virtual receptionists answer your calls 24/7, as though they work for your business, which can help you prevent missed opportunities.

Best of all, our pay-per-call services enable you to save considerably compared to in-house hires, using temp agencies or pay-per-minute services.

With our PAYG plans, you simply pay a small monthly subscription and then pay for the calls we answer. All other plans have a specified number of calls included. This can provide greater cost certainty month-to-month, which can be particularly beneficial for small businesses.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.


Self-manage your virtual reception pay-per-call service from anywhere

You can easily update your receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Optional add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

What our customers say on Google

We have engaged OfficeHQ for 7 years for our business and they have been excellent. Their reception staff have been courteous and great ambassadors for our business.
Carl L
Always very helpful and good service. Phone is never left ringing or going in a queue. Is always answered by staff.
Jen Sheridan
They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson
The best thing I have done for my business. Now potential customers are answered on time and in the most professional way.
John Tamos
We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).
Dylan Ingram
OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Core Therapy
Really great service for small businesses. Prompt, helpful and lots of ways to keep your business running without you needing to be in the room.
Ellen Baron
We’ve been working with OfficeHQ for over 8 years … it has been the best financial business decision we have made! We save 93% of a receptionist wage each year!
Bostock Pools

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

Trusted by more than 25,000 businesses


Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

pay-per-call

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