Save with virtual receptionist pay-per-call solutions
Do you need someone to answer the phone, take messages, transfer the occasional call when appropriate, and answer common customer queries? Our pay-per-call answering services prevent missed calls while maximising cost efficiency.
Just like having your own in-house receptionist, without the expense of hiring one
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
24/7 live call answering
After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.
Custom call greetings
We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.
Instant emails or texts
Receive email or SMS messages after each call, containing caller details and their reason for calling.
Screening & transfers
Call screening and transfer options, so you only take the most important calls, depending on your plan.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
How our live answering service works
Black Friday special
Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.
* Conditions apply.
Black Friday special
Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for 3 months.
* Conditions apply.
Black Friday special
Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.
* Conditions apply.
Answering service ‘per call’ pricing
Unlike other answering service companies, who are unable to offer “per call” pricing, we proudly offer two different pay-per-call solutions. We’re also fully transparent with our pricing.
* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
MessageExpress
Call answering and message taking for one individual or team.
from $19 per month*
- Australian receptionists
- No lock-in contract
- Personalised greeting
- Instant email or SMS messages
- One person or team listed as message recipient
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
MyReceptionist
Messages, support and call transfers for multiple staff or departments.
from $29 per month*
All MessageExpress features plus- Australian receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Collect 5 pieces of info
- Advise business hours/location
* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
How a pay-per-call answering service can help your business thrive
OfficeHQ’s virtual receptionists answer your calls 24/7, as though they work for your business, which can help you prevent missed opportunities.
Best of all, our pay-per-call services enable you to save considerably compared to in-house hires, using temp agencies or pay-per-minute services.
With our PAYG plans, you simply pay a small monthly subscription and then pay for the calls we answer. All other plans have a specified number of calls included. This can provide greater cost certainty month-to-month, which can be particularly beneficial for small businesses.
FAQs
Self-manage your virtual reception pay-per-call service from anywhere
You can easily update your receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Optional add-ons
+ Virtual address
Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.
+ Phone numbers
Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is live call answering?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What our customers say on Google
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.