We go above and beyond to make your callers feel valued and fully assist them
Australian receptionists
Your calls are always answered by a real person, based in Australia, to give a true representation of your business.
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
Appointment bookings
Appointment bookings, cancellations and general diary management – in the tool of your choice.
Custom call scripting
Calls are answered with your customised script to ensure your callers receive a consistent experience.
Screening & transfers
Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
Let us manage your calls so you can manage your business
You can easily manage the receptionist’s greeting, responses to FAQs, instructions for appointment scheduling and diary management, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Limited-time offer
Get bonus 5 minutes included each month for 3 months with our PAYG appointment-scheduling answering service.
* Conditions apply.
Limited-time offer
Get bonus 5 minutes included each month for 3 months with our PAYG appointment-scheduling answering service.
* Conditions apply.
Limited-time offer
Get bonus 5 minutes included each month for 3 months with our PAYG appointment-scheduling answering service.
* Conditions apply.
MyDiary packages
Perfect when you need appointments booked
MyDiary PAYG
$49*per month
Pay as you go
$2.99/minute*
LIMITED-TIME BONUS: Get 5 free minutes/month for 3 months
Initial setup from $99 depending on complexity
Enquire nowMyDiary 20
$95*per month
Includes 20 minutes
Excess: $2.99/minute*
Initial setup from $99 depending on complexity
Ideal for sole traders & small businesses with low call volumes
Enquire nowMyDiary 50
$165*per month
Includes 50 minutes
Excess: $2.99/minute*
Initial setup from $99 depending on complexity
Ideal if you average about 20 calls 1-3 minutes long each month
Enquire nowMyDiary 100
$265*per month
Includes 100 minutes
Excess: $2.99/minute*
Initial setup from $99 depending on complexity
Ideal if you average about 40 calls 1-3 minutes long each month
Enquire nowMyDiary 150
$380*per month
Includes 150 minutes
Excess: $2.99/minute*
Initial setup from $99 depending on complexity
Ideal if you average about 60 calls 1-3 minutes long each month
Enquire nowMyDiary 200
$495*per month
Includes 200 minutes
Excess: $2.99/minute*
Initial setup from $99 depending on complexity
Ideal if you average about 80 calls 1-3 minutes long each month
Enquire nowMyDiary 300
$730*per month
Includes 300 minutes
Excess: $2.95/minute*
Initial setup from $99 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyDiary 400
$950*per month
Includes 400 minutes
Excess: $2.95/minute*
Initial setup from $99 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyDiary 500
$1,165*per month
Includes 500 minutes
Excess: $2.95/minute*
Initial setup from $99 depending on complexity
Perfect for many medium to large businesses in Australia
Enquire nowMyDiary 600
$1,395*per month
Includes 600 minutes
Excess: $2.95/minute*
Initial setup from $99 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyDiary 700
$1,610*per month
Includes 700 minutes
Excess: $2.95/minute*
Initial setup from $99 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyDiary 800
$1,835*per month
Includes 800 minutes
Excess: $2.85/minute*
Initial setup from $99 depending on complexity
Ideal if a significant amount of time is typically spent with each caller
Enquire nowMyDiary 900
$2,050*per month
Includes 900 minutes
Excess: $2.85/minute*
Initial setup from $99 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowMyDiary 1000
$2,270*per month
Includes 1,000 minutes
Excess: $2.85/minute*
Initial setup from $99 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowHigher volume plan
Custom packageIf you’re needing an appointment scheduling and diary management call answering service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts
Enquire now* Plus GST. Refer to Terms & Conditions.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Your tools are our tools
We will use your preferred calendar (or practice management software for healthcare industry businesses) to add new clients/patients, schedule appointments and handle scheduling changes or appointment cancellations. We support other tools also, including CRMs and customer service software.
How it works
Set up within minutes
Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us about your business, including how you’d like us to interact with your callers and handle any appointment changes, plus your message or call transfer contacts.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll handle bookings, postponements and cancellations via your preferred calendar or booking platform. Additionally, we’ll transfer selected calls or take messages as you wish.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Bundle your MyDiary service
+ Virtual address
Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is live call answering?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
FAQs
What our customers love
Trusted by more than 25,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.