24/7 or after-hours phone answering services
Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. Having virtual receptionists answer calls after hours is a cost-effective solution.
Ensure your phone is answered at the times when it’s most convenient for customers to call
Australian receptionists
Professionals in Australia are available 24/7 to answer your calls, with overflow support for abnormal peaks in demand.
Choose when we answer
You can simply turn on call forwarding at the end of each business day if you only want us to answer after-hours calls.
Custom call greetings
We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.
After-hours emergencies
We can utilise call scripting to determine when an emergency response is needed and transfer such calls to on-call staff.
Appointment bookings
Whatever time someone calls to make an appointment or reservation, we can schedule it using your software.
Instant emails or texts
Receive email or SMS messages after each call, containing caller details and their reason for calling.
How after-hours call answering works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide at the end of the business day, your after-hours calls will divert to us and we’ll know when an incoming call is for you.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Black Friday special
Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.
* Conditions apply.
Black Friday special
Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for 3 months.
* Conditions apply.
Black Friday special
Limited-time offer: New customers save 30% on the standard call answering subscription pricing shown below for their first 3 months.
* Conditions apply.
Our 24-hour virtual receptionist services
Bombarded by calls in the evening, on the weekend or on public holidays and wish someone else could handle them for you? Or worried that missed calls out-of-hours are costing you opportunities?
Whatever your industry, complexity of calls or call volumes, if you need an after-hours phone answering service, we have a solution to suit with no lock-in contracts.
| MessageExpress | MyReceptionist | MyAssistant | MyDiary | |
|---|---|---|---|---|
| Compare our live call answering services |
Call answering and message taking for one individual or team. from |
Messages, support and call transfers for multiple staff or departments. from |
Tailored scripting and virtual assistance for unlimited staff or departments. from |
Appointment booking and diary management using your preferred software. from |
| Caller greeting | Personalised | Fully customised | Fully customised | Fully customised |
| List staff or departments | One person or team | Unlimited contacts | Unlimited contacts | Unlimited contacts |
| Collect information from callers | 3 details | 5 details | Up to 11 details | Up to 11 details |
| Warm call transfers |  |
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| Advise business hours/location | |
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| Answer common questions | |
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| Scripted questions & responses | |
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| Quote fees & take payments | |
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| CRM input or submit online forms | |
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| Appointment scheduling | |
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| Diary management | |
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| About MessageExpress Enquire now | About MyReceptionistTry our 7-day free trial | About MyAssistantEnquire now | About MyDiaryEnquire now |
* Plus GST and after hours calls surcharge. Refer to Terms & Conditions.
Compare our 24-hour virtual receptionist solutions
Whatever your industry, complexity of calls or call volumes, if you need an after-hours answering service, we have a solution to suit.
MessageExpress
Call answering and message taking for one individual or team.
from $19 per month*
- Australian-based receptionists
- No lock-in contract
- Personalised greeting
- Instant email or SMS messages
- One person or team listed as message recipient
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
MyReceptionist
Messages, support and call transfers for multiple staff or departments.
from $29 per month*
All MessageExpress features plus- Australian-based receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Collect 5 pieces of info
- Advise business hours/location
MyAssistant
Tailored scripting and virtual assistance for unlimited staff or departments.
from $49 per month*
All MyReceptionist features plus- Australian-based receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Advise business hours/location
- Collect 11 pieces of info
- Custom scripting or FAQs
- CRM input or online form submissions
- Quote fees & take payments
MyDiary
Appointment booking and diary management using your preferred software.
from $49 per month*
All MyAssistant features plus- Australian-based receptionists
- No lock-in contract
- Instant email or SMS messages
- Mobile app & portal
- 24/7 service upgrade option
- 1300/1800 number upgrade option
- Fully customised greeting
- Warm call transfers
- Multiple staff or departments listed as message or transfer contacts
- Advise business hours/location
- Collect 11 pieces of info
- Custom scripting or FAQs
- CRM input or online forms
- Quote fees & take payments
- Appointment scheduling
- Diary management
* Plus GST and after hours calls surcharge. Refer to Terms & Conditions.
Switch off at the end of the business day, yet remain awake to opportunities with our help
Are missed business calls and voicemail hangups after-hours proving costly? Diverting your number to OfficeHQ outside standard business hours means no missed calls and no lost opportunities!
Bombarded by calls at all hours? Getting burnt out? Start enjoying more quality time with your family or much-needed R&R!
Need to ensure emergency calls are handled at any hour? We can manage these as per your requirements for different scenarios.
Need to ensure emergency calls are handled at any hour? We have expertise in providing after-hours answering services for property management (about urgent repairs), law firms and lawyers (from individuals detained for questioning), IT companies (helpdesk support) and tradies (including quoting call-out fees).
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
FAQs
Easily manage your 24-hour call answering service from anywhere
Update the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).
Out-of-hours call answering add-ons
+ Virtual address
Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is live call answering?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What our customers love
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Find out more
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Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.