Call diversion services
Advertise a virtual phone number and take calls on another number – such as your landline or mobile.
In addition to our live call answering solutions, OfficeHQ also offers automated call diversion from a virtual phone number used in your business’s advertising to instantly forward calls to a number of your choice.
Combining virtual phone numbers with a call diversion service is an ideal solution for businesses who wish to appear larger/local, including creating a virtual presence nationally by utilising local numbers in different cities that all route to the same place.
Entrepreneurial start-ups and home-based businesses can also use call diversion services to maintain privacy of a mobile or home phone number while keeping business expenses to a minimum.
Diversions can even be set to a schedule, such as forwarding to different numbers at different times of day. For example, diverting business calls to a mobile or landline during the day but to voicemail after hours.
With our instant set-up, you can start receiving diverted calls within minutes
Free local number
Create a virtual presence in a new geographic area with a free local number that you can advertise.
Optional 1300 number
Upgrade to a 1300 number with callers paying the cost of a local call regardless of their location in Australia.
Optional 1800 number
Upgrade to a toll-free 1800 number to enable callers anywhere in Australia to phone you without paying a cent.
24/7 call forwarding
Automatically forward calls from your advertised number to any other number, 24/7 or on a schedule.
Simple self-service
See call logs instantly and manage your service using our free smartphone app or desktop portal.
No lock-in contract
There’s no setup fees or cancellation fees, just a simple month-to-month subscription to ensure flexibility.
* Plus GST. Refer to Terms & Conditions.
How it works
Choose a phone number to advertise
Our simple setup means your call forwarding can be activated within minutes. To start, simply choose whether you want to divert your existing number, use the new local number we provide or upgrade to a 1300 or 1800 number.
Choose where calls should divert to
You can forward your business phone to any number you choose, whether your mobile, a private phone, your business line in another state or whatever you want. Decide whether you’d like to divert to this number 24/7 or set a schedule so that, for example, calls divert to voicemail after hours.
A customer calls your business
When a call is made to the advertised number that has been set up for call forwarding, it will automatically divert to the number you’ve chosen (or to voicemail after hours if you choose to set up such a schedule).
You answer as normal
When the call diverts to the number you’ve chosen, you simply answer it as normal. Your caller won’t be aware that you’re answering on your mobile, a private line, your business line interstate or whatever the case may be.
Bundle with other business solutions
+ Live call answering
Never miss a customer call with our live call answering services, which can include custom greetings, messages sent instantly, call transfers, appointment bookings and more.
+ Virtual address
Choose a virtual office address for your business to expand your presence and enter new territories, without expensive overheads or the need to relocate.
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Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.