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FREE call answering for 7 days + SAVINGS for 3 months

Sign up for a 7-day free trial now using the code 25FOR25 and lock in a 25% discount on your answering service subscription for 3 months if you upgrade*

  • No Credit Card Required
  • Instant Service Activation
  • Australian Receptionists
  • 25,000+ Happy Customers
  • From Just $18.75 Per Month Post-Trial (With 25% Discount)
  • From Just $18.75/Month Post-Trial^*
  • No Lock-In Contract

^ Including subscription discount as per the offer.

* Offer Conditions: Subscription discount for 3 months applies for new customers only. Saving capped at $50 per month. Not available with any other offer. Promo code 25FOR25 must be quoted in advance of the customer’s free trial or paid subscription commencing before 11.59pm AEST on Friday, 31 January, 2025. Free triallists must upgrade to paid subscription by 11.59pm AEST on Friday, 7 February, 2025, for offer to remain valid.

Sign up for your free trial now

What happens next

Awards & recognition

Awards & recognition

Finalist

2022 Sunshine Coast Business Awards

Trades & Services
(Large Business)

Finalist

2022 Sunshine Coast Business Awards

Export

Winner

2021 Sunshine Coast Business Awards

Trades & Services
(Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services
(Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services
(Large Business)

Finalist

2022 Sunshine Coast Business Awards

Trades & Services (Large Business)

Finalist

2022 Sunshine Coast Business Awards

Export

Winner

2021 Sunshine Coast Business Awards

Trades & Services (Large Business)

Finalist

2021 Sunshine Coast Business Awards

Export

Finalist

2019 Sunshine Coast Business Awards

Professional Services (Large Business)

Winner

2018 Sunshine Coast Business Awards

Professional Services (Large Business)

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

Set up can take as little as a few minutes.  For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you.  Either way, it only takes a few minutes to get started.  Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms.  Please contact us to find out more.

The live call answering free trial is based on the MyReceptionist service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to a client portal and mobile application to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

What our customers love

OfficeHQ has helped my business for 16 years. They offer a great service with authentic receptionists answering our calls with respect and taking care with details.
Steve Bennett
A first-class virtual reception service. We never missed a call and all after-hours enquiries were handled very professionally.
James Hatzimoisis
We have been with OfficeHQ for a number of years now and couldn’t be happier with the service we receive.
Natasha Thorondor
Always very helpful and good service. Phone is never left ringing or going in a queue. Is always answered by staff.
Jen Sheridan
They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson
The best thing I have done for my business. Now potential customers are answered on time and in the most professional way.
John Tamos

💪 START 2025 STRONG: Get 25% off live call answering with code 25FOR25    Learn more

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