Virtual receptionists for lawyers and law firms
Whether you’re an individual lawyer or a large law firm, it’s vital to ensure your phone calls are always answered … even if you’re in court or it’s the early hours.
Highly professional & quality-monitored telephone answering for the legal sector
24/7 legal receptionists
Weekends, after-hours, public holidays … we answer every call so you never miss a client opportunity.
New client intake
With so many different types of law, we qualify your leads to ensure you only spend time on relevant enquiries.
Appointment bookings
We seamlessly schedule appointments into your existing calendar or input them into your legal practice’s CRM.
Access to call logs & messages
Complete visibility of call logs, transfers and messages means the perfect audit trail in your client portal or mobile app.
Flexible overflow & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
Class action or campaign numbers
Dedicated phone numbers to track campaigns or manage high-volume class action enquiries.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is a live call answering service?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
What is live call answering?
New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.
Your tools are our tools
We integrate seamlessly with your current systems, with our MyAssistant and MyDiary call answering services using your preferred calendar, booking system or CRM to schedule appointments and add new clients.
Ensure you never miss an important call with a 24/7 legal answering service
Legal matters are often stressful, so it’s important your clients always speak to a real person.
Regardless of your area of practice – criminal law, corporate law, employment law, family law, conveyancing or anything else – you can rest assured we’ll handle every call with the professional courtesy your clients would expect.
You can even have us screen calls or have after-hours calls handled differently, such as prioritising calls from a judge or from jail.
And during peak call volume events, such as for firms handling class action lawsuits and inundated with calls they struggle to cope with, an outsourced answering service provides invaluable support.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
FAQs
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by more than 300 Australian law firms, lawyers and legal hotlines
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.