Virtual receptionists for allied healthcare providers
From answering your calls when you’re busy with a patient or your receptionist is at lunch, preventing missed opportunities, to handling all of your appointment bookings made over the phone, we offer a range of flexible solutions.
Reliable overflow, after-hours or 24/7 answering services with no lock-in contracts
Australian receptionists
Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.
24/7 live call answering
Weekends, after-hours, public holidays … we’ll look after your patients 24/7, whenever they call your clinic.
Appointment scheduling
We use your practice management software to schedule your patients’ appointments in available timeslots.
Specialised knowledge
Our appointments specialists easily field questions on Medicare rebates, HICAPS benefits and cancellation policies.
Patient intake assistance
We can gather patient information prior to their first visit, manage fee enquiries and advise specialist services.
Lunch & holiday cover
Already have an in-house receptionist? We can answer calls when they’re busy, at lunch, on holidays or off sick.
How our healthcare virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Your tools are our tools
Our MyAssistant and MyDiary plans integrate seamlessly with your current system and will use your preferred tool to schedule appointments, manage calendars and add new patients.
Ensure your patients always connect with a real person and receive the ultimate care
Whether you’re a sole practitioner or own/manage a large clinic with a multidisciplinary team, you can rest assured we’ll handle every call with empathy and complete confidentiality.
We have vast experience answering calls for healthcare providers, including providing virtual reception services for:
- Acupuncturists
- Arts therapists
- Audiologists
- Chiropractors
- Dietitians
- Exercise physiologists
- Myotherpists
- Naturopaths
- Occupational therapists
- Optometrists
- Osteopaths
- Physiotherapists
- Podiatrists
- Psychologists
- Rehabilitation counsellors
- Remedial massage therapists
- Speech pathologists
- Therapists of other kinds
FAQs
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by more than 450 medical, dental & allied healthcare clinics nationwide
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.