24/7 inbound call centre support for franchises
Our live call answering solutions make it simple to standardise your franchise business’s telephone-based customer service across all locations.
Cost-effective telephone answering services providing a seamless experience for callers, wherever they are
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
Brand consistency
Ensure a uniform branding experience for your callers, through our custom greetings and scripts.
24/7 availability
After-hours, weekends and public holidays … we proudly support all kinds of franchises around the clock.
No HR hiring headaches
There’s no need to hire, train and manage in-house franchise reception staff – we can take calls instantly.
Scalable packages
Flexible packages allow you to easily scale your call answering service as your franchise grows.
Instant emails or texts
Receive email or SMS messages after each call, containing caller details and their reason for calling.
How our franchise answering service works
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Support for head offices and franchisees
Cost-effective call answering for franchises of all sizes
As many franchises grow rapidly, our virtual reception service is quick to set up and easy to scale as you expand:
- Affordable alternative compared to additional in-house staff
- Keep overheads to a minimum
- No hiring or training costs
- Quickly add contacts for new franchise locations
- Single or multiple incoming lines supported
Consistent brand experience across your franchise network
This includes:
- Custom greeting to reflect your brand
- All incoming calls consistently answered
- Aligned customer service
- Uniform FAQ answers
Peace of mind that every lead and appointment is consistently captured
To help your franchise grow, we can:
- Follow your agreed franchise process to qualify leads
- Consistently capture caller details and gather important info
- Screen calls so you don’t deal with time wasters
- Provide 24/7 answering so no leads are lost
- Schedule appointments in your software
- Provide inbound phone support for campaigns
We’re ready to be the voice of your franchise
Call management is a key ingredient to the success of every franchise and our team of virtual receptionists are ready to answer for you 365 days a year.
Ensuring calls to your head office and franchise network are always answered in a friendly, professional and helpful manner can:
- Enhance your professional image
- Improve your customer experience
- Help you capitalise on every opportunity
- Power your growth
- Cut operating costs
With call overflow, after-hours and 24/7 options available, we can easily tailor a solution to your needs.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300/1800 number.
Custom-built IVR
IVR solutions can be implemented to greet callers with a menu so their call can quickly be directed to the right place.
Call diversion
Advertise one phone number and divert it to your mobile – perfect for setting up new franchises.
What our customers love
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.