Customisable corporate, council and government call centre services
Bespoke solutions to handle the needs of your organisation and ensure concurrent calls aren’t missed, regardless of your call volumes, with quality monitoring, business continuity and data security assured.
Reliable high-complexity, high-volume call answering
Australian-based agents
Calls can always be answered by local agents, with customer data on-shore at all times, depending on your plan.
24/7 answering service
We can look after customer enquiries or emergencies any time, including after hours, weekends and public holidays.
Conditional scripting
We can use multi-level, conditional scripting so complex call flows are consistently managed every time.
Custom IVR services
Utilise custom IVR developed for your preferred call flow, so your callers get to the right place, first time.
Fast speed of answer
Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.
1300 & 1800 numbers
Convey a nationwide presence by promoting a 1300 or 1800 number, or several local numbers, to your callers.
How our live call answering service works
Easy set up via our online portal
Tell us about your company, council or government agency, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available. For more complex setups, including conditional call scripting, our team is here to assist.
Caller dials your number
By forwarding your advertised phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls (yes, we can even handle overflow from your existing call centre).
We answer the call for you
Our friendly and professional call centre agents will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Your tools are our tools
Our MyAssistant and MyDiary call answering services include seamless integration with the software you already use, including CRMs and preferred tools for scheduling appointments and managing calendars.
Ensure you never miss calls again with an Australian-based 24/7 call answering solution
We support up to 1,000 calls per month in our standard business call answering plans. For higher call volumes, solutions can be tailored to the specific needs of your corporation, organisation, council, state government agency or Commonwealth government entity.
Simply get in touch for a custom quote.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading outsourced call answering solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading outsourced call answering solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, which allows for messages to be taken and calls to be transferred based on your availability settings.