Can we have different escalation procedures dependent on particular scenarios?

Certainly! We can set up customised scripting to filter your calls to the appropriate procedure every time. For instance, calls about plumbing emergencies can be directed solely to your on-call plumber and calls about electrical issues to your electrician – it’s that simple!

Initially, we’ll assess your caller’s issue type and then activate the relevant escalation process accordingly.

Likewise, we can employ various filters to ensure your messages consistently reach the correct escalation path.