Are all calls answered within Australia?

Yes – if you’re on a MyAssistant or MyDiary plan. For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes. 

This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average. 

We hold ourselves to a higher standard than most of our competitors and we’re one of the few answering service companies with a global presence, coupled with enterprise-grade call answering software. This combination enables us to provide seamless global call routing capability for your benefit. 

Our staffing levels in Australia are always intended to cover the expected call volumes, however on occasions when no local receptionist is available to answer within an acceptable timeframe the call will be routed to an equally skilled receptionist in one of our global offices. Rest assured, these are also highly trained professionals, who are held to the same excellent quality standards.