In today’s fiercely competitive business landscape, small businesses face the challenge of maximising their resources and staying ahead of the game. In tough economic times, cost-cutting measures become paramount.
Outsourcing call answering to a team of offsite receptionists who can answer your business’s calls 24/7 is one solution that offers both a competitive advantage and cost savings.
OfficeHQ, the leading provider of virtual reception services in Australia, offers small businesses an opportunity to streamline their operations and focus on core tasks while maintaining professional and efficient customer service.
Let’s explore the key reasons why small businesses should consider outsourcing call answering to OfficeHQ.
Cost savings
Hiring an in-house receptionist or your own reception team can be a significant financial burden for small businesses. The costs associated with recruitment, training, salaries, benefits and infrastructure can quickly add up.
With OfficeHQ, small businesses can forget all those expenses and simply pay per call (or per minute) for the calls we answer on their behalf. This flexible approach can result in substantial cost savings.
For example, instead of paying $200-plus per day for a receptionist’s wages, you can pay less than $2 per call – safe in the knowledge that concurrent calls and calls after-hours will be answered.
While OfficeHQ also answers calls for government organisations and major corporations, we’re driven to ensure we remain affordable for even the smallest of businesses. That’s why we even offer extremely flexible, pay-as-you-go options with no lock-in contracts.
Enhanced customer experience
Sure, you could send your calls offshore to keep the costs down, but you run a very high risk of creating a negative customer experience that will quickly damage your brand’s reputation.
Customers are the lifeblood of any business, so it’s vital that:
- You project a professional image that generates a positive first impression that instills confidence in prospective customers and helps you stand out from competitors
- You continue to provide exceptional customer service every time customers call your business
By outsourcing call answering to a specialised virtual reception service provider like OfficeHQ, small businesses can have peace of mind that their calls are answered promptly, in a courteous and professional manner.
Trained Australian-based receptionists are on-call 24 hours a day, 365 days a year, so your callers can always speak to a human rather than getting through to your voicemail and hanging up in frustration. No more missed opportunities!
Best of all, OfficeHQ’s receptionists can not only take messages, but provide information, handle customer enquiries, triage calls and transfer when appropriate to do so and even schedule appointments if required.
Increased productivity and focus
Outsourcing call answering frees up valuable time and resources for small business owners and their employees. Instead of constantly interrupting important tasks to answer phone calls, they can concentrate on core business activities such as strategic planning, product development and sales.
By delegating call answering responsibilities to OfficeHQ, small businesses can enhance their productivity and overall efficiency.
Scalability and flexibility
Small businesses often face fluctuating call volumes, making it challenging to allocate resources accordingly. Outsourcing call answering provides the scalability and flexibility necessary to handle peak periods and manage call overflow seamlessly.
Having OfficeHQ supporting your business makes it easier to avoid missed calls, regardless of the time of day or call volume, providing a reliable solution that adapts to the needs of your business.
Is it time you outsourced your reception?
Gain a competitive edge in your market while reducing your business costs! Outsourcing call answering to OfficeHQ provides substantial savings to most businesses, improved customer experiences and productivity gains, with the ability to scale as your business grows.
By partnering with OfficeHQ, you can focus on your core activities while ensuring that your callers receive top-notch service.
Take the first step towards success now with a 7-day free trial.
