Virtual reception services for IT & communications
Advanced custom scripting means we can answer your calls, convey confidence and expertise with Level 1 helpdesk support plus triage urgent technical issues. Enhance your reputation by providing 24/7 service your clients can depend on.
We can answer your calls around the clock so clients always have help at hand
Australian-based receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
24/7 call answering that inspires confidence
After-hours, weekends and public holidays … we proudly provide support to all kinds of tech businesses 24/7.
Helpdesk support with conditional scripting
With your preferred scripts, we manage Level 1 helpdesk support enquiries, raise tickets or route calls to technicians.
Appointment booking
We schedule appointments in your existing calendar, or input into your CRM, to fit perfectly into your business.
1300 or 1800 numbers
Create a national presence for your information technology business by adding a 1300 or 1800 number.
Virtual office address
Instantly appear larger or expand into new geographical markets by adding a virtual address in a city of your choice.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.
Your tools are our tools
On our MyAssistant and MyDiary call answering plans, we’ll use the software you already use – such as your preferred calendar, booking system or CRM – for scheduling appointments or adding new clients.
Constant support 24/7 with reliable call answering
Extend your team by ensuring Level 1 support is readily available around the clock, with triaging of urgent technical issues to ensure clients can connect with a technician when necessary.
Whether you’re an IT support agency, SaaS company, app developer, cyber security firm, cloud service provider, telecommunications specialists or do anything else in the tech space, our virtual reception services offer the ideal solution.
FAQs
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
Trusted by 450 Australian information & communications technology businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.