Virtual reception & call answering services to suit any business
Focus on your business and trust that each and every call is answered, every lead nurtured and every customer cared for.
We seize every opportunity to help your business thrive, by connecting you with your customers … anytime, anywhere, anyhow
We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow
Australian receptionists
Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.
24/7 live call answering
We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.
Customised greetings
Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.
Appointment bookings
We’re able to handle your appointment bookings, cancellations and general diary management – in the tool of your choice.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
7-day free trial
Instantly activate and set up your call answering service to have us start taking care of your customer calls.
Call answering services designed for businesses of any size
Australia’s most flexible answering service company
Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and bespoke solutions are available to suit high-volume or high-complexity accounts.
Your free guide to call answering
New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business
We can provide a range of business solutions
Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Escalation management
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Corporate solutions
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
We work across multiple industries and business types
Our staff are highly trained in different industries and we have bespoke solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalised service.
Small Business Answering Service
Small Business Answering ServiceAllied Healthcare Virtual Receptionists
Allied Healthcare Virtual ReceptionistsMedical & Dental Answering Service
Medical & Dental Answering ServiceFinancial Sector Answering Service
Financial Sector Answering ServiceReal Estate & Property Management Answering Service
Real Estate & Property Management Answering ServiceLegal Answering Service
Legal Answering ServiceConstruction & Trades Answering Service
Construction & Trades Answering ServiceTourism, Travel & Hospitality Answering Service
Tourism, Travel & Hospitality Answering ServiceInformation Technology Answering Service
Information Technology Answering ServiceHow it works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Trusted by more than 25,000 businesses, from sole traders to major corporations
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.